Hubungan Antara Kompetensi Pekerja dan Prestasi Kerja di Kalangan Kakitangan Agensi Kerajaan Elektronik

The study examines the relationship between IQ, EQ, SQ competencies and job performance among the knowledge workers of the professional and support groups in the leading Electronic Government pilot project agencies namely the Prime Minister Department, Public Service Department, Road Transport Department and the Treasury Department at Putrajaya. It also examines the moderating effects of organizational structure, organizational culture and management style between the relationship of IQ, EQ, SQ competencies and job performance. The study sample consists of 387 civil servants comprising of 192 knowledge workers of the professional category and 195 knowledge workers of the support category from the Electronic Government pilot projects agencies. Ten dimensions of the employee competency are three IQ competencies: computer software knowledge, knowledge management and IT application; four EQ competencies: self awareness, self management, social awareness and relationship management; and three SQ competencies: spiritual building, giving the meaning of life and personal values. The bivariate analysis using the Pearson correlation method indicates that all the IQ, EQ and SQ competencies are positively correlated with job performance except the IQ competency of computer software knowledge among the professional category. Nevertheless all IQ, EQ and SQ competencies which are positively correlated, are significant except IQ competency of IT application of the support category. The correlation values of the EQ competencies are higher than the correlation values of the IQ competencies. This finding suggests that EQ competencies have stronger relationship with job performance than the IQ competencies. This finding is consistent and supports the previous research. However, this research provides new empirical finding where the correlation values of SQ competencies are higher than the correlation values of the IQ competencies. Multivariate regression results show that the IQ, EQ and SQ competencies collectively contribute to 41.5 per cent variation in job performance among professional category and 43.1 per cent variation in job performance among the support category. On the other hand, the stepwise regression results show that there are five critical competencies affecting job performance among the professional category. These competencies consist of three EQ competencies: relationship management, self-awareness and social awareness; and two IQ competencies; relationship management and computer software knowledge which collectively contribute 40.8 per cent variation in job performance. For the support category, the stepwise regression results also highlight five critical competencies affecting job performance, that is, two EQ competencies: relationship management and self-awareness; two IQ competencies: information management and IT application, and one SQ competency: giving the meaning of life. These competencies collectively contribute 41.5 per cent variation in job performance. This empirical result indicate that there exists a marked difference between the competencies of the professional and the support groups. For the professional group, the computer software knowledge and social awareness competency significantly influence job performance. On the other hand, the competencies of giving the meaning of life and self awareness significantly influence job performance among the support group.
However, relationship management, information management and self-awareness competencies significantly influence both groups’ job performance. The hierarchical regression analysis results show that organizational structure, organizational culture and management style do not significantly influence the relationship between IQ, EQ and SQ competencies and job performance for both categories in Electronic Government agencies in Malaysia While previous studies only cover the impact of IQ and EQ on job performance, this study offers an original contribution to knowledge, that is, high level of competencies in IQ, EQ and SQ collectively should be present in order to achieve high job performance among civil servants in Electronic government agencies. In view of the changes in competencies of the Electronic Government work environment, organizational factors such as organizational structure, organizational culture and management style ought to undergo both behavioural and structural reforms to be in line with the development in competency needs to assist civil servants producing excellent job performance.